First of all, business civility training is absolutely necessary for certain categories of employees to help them execute their duties comfortably. Take for example, a graduate hired fresh from college. He or she will probably have no experience dealing with clients at a professional level, making it very easy for the graduate to mess up when handling a client. Civility training will also help newly hired employees understand organizational culture and help reduce the extent to which “culture shock” affects such employees in their new environment. The same applies to employees hired from other organizations. There is no guarantee that such employees received civility training from their previous employer or employers.
Secondly, business civility training will help employees in the identification and prevention of inappropriate behaviors that may cause great damage. A trained employee will be better placed to avoid negative racial, religious, ethic, and even sexual comments when interacting with clients and fellow employees verbally or even via mail and so on. Such employees will also have a better understanding of how negative body language such as sneering, dismissive gestures or even sarcasm affects reception of messages. This will go a long way in ensuring incident-free interactions between colleagues and clients alike.
Of even greater importance is the fact that civility training will help the organization or business to maintain a good image or reputation. It is no secret that building a good corporate image is no mean feat. It is even harder to restore this good image once it’s damaged. The image and core values of an organization are mirrored by the appearance of employees and the manner in which these employees treat clients, respectively. By bringing down the likelihood of negative employee-client incidences within the organization, civility training helps to maintain an organization’s good reputation to a large very large extent.
It would not be right to complete a discussion on the benefits of civility training without mentioning something to do with client retention. It is no secret that repeat business from loyal clients is what makes businesses prosper. A good reputation coupled with the client’s personal experience with the company will help breed loyalty among the clientele, creating room for future repeat business. Commercial entities that invest incivility training will rarely lose clients to the competition. In addition to this, loyal clients will not hesitate to recommend their associates and acquaintances to the business entity in question.
Business civility training is great for business.
Marcy Breault "Business Training Guru"