Power Up Your Business
Business training focuses on proper etiquette that is crucial for success in any business or social activity. We only have seven seconds to make a first impression! A negative impression can have a very detrimental impact on revenue and your reputation.
The desire by businesses to implement proper etiquette and protocol training is escalating rapidly. Business knows that an unintended “faux pas” can be both embarrassing, create “bad-will” and result in the loss of a customer.
Many small and medium sized business owners think etiquette training is primarily designed for large companies and that training is a cost. In reality proper etiquette training in the SMB market may be even more crucial.
Often, SMB’s such as law firms, medical practices, auto dealerships, local restaurants to name just a few have more face-to-face time with customers where manners and proper behavior matters. Proper training is actually an asset that will more than pay for itself by increasing customer and employee satisfaction and boosting the bottom line.
Proper corporate training will demonstrate how best to deal with a
disgruntled customer, how to network, effective communication skills, proper office dress code, office courtesy, business travel do’s and don’ts and more. We have all heard "we had a failure to communicate." This is a major issue with virtually every business and applies to all forms of communication including face-to-face, body language, eye contact, handshake, telephone, e-mail, Facebook, LinkedIn and more.
A sour economy coupled with fierce competition for customers, clients and patients requires that businesses provide outstanding service, great customer relations and a face to the world that is enticing for consumers.
Over the last decade we have all seen a general decline in quality customer service. People complain regularly about rudeness, poor attitudes, ineffective support and lack of follow-through. Automated telephone answering systems have not improved this perception.
TPES training methodology is “experiential” designed to be both fun and informational. Employees will be trained to feel comfortable in any business or social situation.
We will cover areas such as public speaking, small talk, dining, how to interrelate with co-workers and customers, the art and importance
of listening, making customers feel special, team image, proper way to make introductions, body language, eye contact, technology etiquette, how to properly handle a disgruntled customer, how to network, effective communication skills, proper office dress code, office courtesy, business travel do’s and don’ts and morel.
Business Training Includes: